Privacy policy

Mind Launch is a coaching company operated by Josh Holliday, based on the Sunshine Coast, Queensland, Australia. We provide 1:1 mentorship and educational content focused on mindset, nervous system regulation, and identity work.

We are the data controller for the personal information collected through our website, ads, email funnel, and booking process.

We only collect information that we actually need to deliver our services and run the business.

Information you give us directly

• Name and email address, when you opt in to a lead magnet, newsletter, or workshop
• Phone number, when you book a discovery call
• Payment information, including card details and billing address, when you purchase the Mind Launch Mentorship™ or any other paid offer
• Anything you share in DMs, on calls, in emails, or inside a coaching program, including health-related context where you choose to share it

Information collected automatically

• IP address, browser type, device type, and operating system
• Pages visited, time spent, referral source, and other analytics data
• Cookies and similar tracking technologies (see section 7)

Information from third parties

• Engagement data from Meta (Facebook and Instagram) ads and ManyChat conversations
• Email engagement data (opens, clicks, unsubscribes) from ConvertKit

Because the work touches on mental health, you may voluntarily share information about your emotional or psychological state — in DMs, on a discovery call, or inside the mentorship. This is sensitive information under Australian privacy law.

We only collect this where you choose to share it. We treat it confidentially. We do not share it with any third party except where required by law, for example if there is a serious risk to your life or someone else’s.

We are not a healthcare provider. Nothing we do is medical advice, diagnosis, or treatment. If you are in crisis, contact Lifeline on 13 11 14 or your local emergency services.

• Deliver the products, services, and content you have opted in to
• Respond to your messages and book calls
• Send marketing emails about offers, content, and events. You can unsubscribe at any time
• Run and measure ads on Meta platforms (Facebook and Instagram)
• Process payments and manage subscriptions
• Improve the website, funnel, and offers
• Comply with legal and tax obligations
• Protect against fraud, abuse, and security threats

We do not sell your personal information.

We share information with these providers, only as far as they need it to do their job:

• Meta Platforms (Facebook, Instagram) — ad delivery, audience matching, conversion tracking
• ManyChat — Instagram DM automation and lead capture
• ConvertKit — email delivery and list management
• Stripe — payment processing
• Google Analytics — website analytics
• Calendly — booking the free consult
• Zoom — workshop registration and the live session
• Vimeo — hosting the welcome video
• Our website host and tech contractors — hosting, maintenance, and support

Each provider has its own privacy policy. Some, notably Meta, ConvertKit, Stripe, Google, Calendly, Zoom, and Vimeo, may process data outside Australia, including in the United States and the European Union. By using our services you consent to this transfer. We take reasonable steps to see that these providers handle your data securely.

We may also disclose information where required by law, a court order, or to protect our legal rights.

Card payments are processed by Stripe. We do not store your full card number. Stripe is PCI-DSS compliant. See Stripe’s privacy policy at stripe.com/au/privacy.

We use cookies and similar technologies to:

• Keep the website functioning
• Measure traffic and behaviour (Google Analytics)
• Track ad performance and retarget visitors (Meta Pixel)

You can disable cookies in your browser. Some parts of the site may not work as intended if you do.

We keep your information while you are a customer or subscriber, and for a reasonable period afterwards to meet legal, tax, and accounting obligations. Financial records are generally kept for 7 years under Australian tax law.

If you ask us to delete your data, we will do so within a reasonable time, except where we are legally required to keep it.

We use encrypted connections (HTTPS), access controls, and reputable third-party platforms. No system is completely secure. If there is a data breach likely to cause you serious harm, we will notify you as required under the Notifiable Data Breaches scheme.

Under the Australian Privacy Principles, you can:

• Access the personal information we hold about you
• Correct information that is inaccurate or out of date
• Ask us to delete your information, subject to our legal obligations
• Opt out of marketing emails at any time, using the unsubscribe link
• Complain about how we have handled your information

Email josh@mindlaunch.com.au. We will respond within 30 days. If you are not satisfied, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au.

Our services are not for anyone under 18. We do not knowingly collect information from minors. If you believe we have, contact us and we will delete it.

We may update this policy. The date at the top is the latest change. If we make a material change, we will tell you by email or a notice on the website.

Mind Launch
Sunshine Coast, Queensland, Australia
josh@mindlaunch.com.au

These terms of use sit alongside this policy. Read them at mindlaunch.com.au/terms.